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Winorio Ignores Customers After Promising Refunds – Reported to Authorities
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After all this time
As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform. Saying you will take it as feedback when you confirmed a refund and account closure is not good enough and will be expecting what is promised. Despite assurances that my refund and account closure would be processed, no action has been taken.This behaviour demonstrates a serious lack of accountability, transparency, and customer care. Customers support is always very helpful and get back to you very quickly We are truly sorry to hear how difficult and discouraging this experience has been for you. Very Nice casino, and a good customer service
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Wino Casino – Player’s account has been closed after withdrawal rejection.
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If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. I have tried to contact the casino repeatedly but had no success. We would like to ask the casino to reply to this complaint.
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Thank you for providing us with your account verification documents. But you only have yourself to blame for being stupid enough to play on these sites. I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I have a total of 12000USD on Win.casino and 7000€ on Wino.casino. I saw that you abandoned your complaint against this casino.
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They are 100% correct and work perfectly at all legitimate online casinos. They rejected withdrawal stole money with crypto deposit and now they threw out of casino without any reason Because, as you probably know, some players claim a casino «won’t pay» simply because they had to wait 48 hours for verification. It says here that the withdrawal time limit is 36 hours and it starts from the moment the kyc account is confirmed, it’s been a week now
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